CUSTOMER SUPPORT

Check out our About page to learn more about us and why we’re here.

We’re a London, UK based company.

Our team is a pan-European blend of production experience, research know-how, and tools vendor expertise. Visit our About page to learn more about our background and approach.

Visit our YouTube channel for demo videos, technical breakdowns, and workflow examples showing how AdonisFX and Shift solve common production challenges.

If you’d like to get in touch and talk to us, please use the contact form and someone will get back to you.

No - just download the software and you can trial for 30 days.

We give free 30 day trials of our software. Just download the software, install, and away you go. If you’re a larger company that would like a formal evaluation, please contact [email protected]

Yes. Contact [email protected] for commercial evaluation licenses or to discuss running a proof-of-concept in your production environment.

AdonisFX is a digital anatomy framework for creature effects: muscle simulation, skin sliding, flesh dynamics, and anatomical rigging. You can learn much more on the AdonisFX page.

AdonisFX runs in Maya and Houdini on Windows and Linux (64-bit). Please check out our documentation pages for the latest requirements for AdonisFX.

Yes, the core simulation and deformation tools work consistently across both platforms, though the UI and workflow adapt to each application’s native paradigms. If you’re familiar with AdonisFX in one platform, the concepts transfer directly.

Please check out our documentation pages for the latest requirements for AdonisFX.

Yes. You’ll need batch licenses for render/compute farm nodes. You can purchase batch licenses on Pro and Enterprise tiers. If you’d like to discuss further, please contact [email protected]

No, Interactive licenses will not run in batch mode. Batch licenses are required to do this. If you’d like to discuss further, please contact [email protected]

Indie licenses are for individuals and small teams. Pro and Enterprise are for larger companies. Full details are available on our pricing page.

Shift is a visual workflow authoring and automation platform for building production pipelines across VFX, animation, and digital content production. You can learn much more on the Shift page.

Please check out our documentation pages for the latest requirements for using Shift.

Please check out our documentation pages for the latest integration information for Shift.

Yes, Shift supports USD at a deep level. You can learn more about Shift’s capabilities on the product page.

Yes, there aren't any inbuilt integrations but Shift can orchestrate anything that has a Python API and its UI can be integrated with applications that support PySide2. Please get in touch with us to discuss specific technical questions about Shift.

Yes, this is something we use extensively for our own development processes. If you’d like to learn more about how Shift works with AI/ML, contact us at [email protected]

Shift is a visual authoring system. It definitely helps to know how to use Python, but it’s designed for people to build graphs from catalogues of nodes and doesn’t require writing code to be valuable.

Yes, you can purchase batch licenses for this. Contact [email protected] for more information.

It depends. We’d be happy to talk it through with you, so email [email protected] and we’ll get into it.

Yes, Shift graphs and nodes are completely reusable. A lot depends on how your environments are setup, so if you’d like to discuss this further, please email [email protected]

Instead of writing scripts where logic is scattered across multiple files, you build workflows as node graphs where you can see dependencies, execution flow, and data connections. This makes workflows easier to understand, modify, and maintain.

You can download Shift now and get started with the free 30 day trial license. If you’d like a formal evaluation, contact [email protected] and we’ll discuss how best to proceed.

You will need a paid license if you’re:

• Creating content for clients or paid projects
• Working at a studio or company (even as a solo employee)
• Selling assets, plugins, or content created with Adonis or Shift
• Using Adonis or Shift as part of your commercial workflow

However, remember that you can run a 30 day free trial on our products by downloading and installing. It’s easy.

No, evaluations are for non-commercial purposes. When you’re ready to use it in production, you can purchase a license online, or contact [email protected] if you want to discuss things further before you buy.

Commercial use includes:

• Any client work (paid or unpaid)
• Studio or production work
• Freelance projects
• Creating assets for sale
• Any work that generates revenue

Non-commercial use is anything that has no client or revenue. This includes:

• Creating your portfolio or demo reel
• Artists making personal art for social media
• Learning tutorials and practice
• Hobby projects with no client/revenue

If you’re unsure, get in touch and we can help guide you.

All purchase information can be found on our Try|Buy page. Contact [email protected] if you want to discuss studio pricing.

All purchase information can be found on our Try|Buy page. Contact [email protected] if you want to discuss studio pricing.

You need to purchase floating licenses and install a floating license server. Then the machines in your network can dynamically connect to the different servers via environment setup. Contact [email protected] for further guidance.

Interactive licenses are for people to use on their workstations. Batch licenses are for running ‘headless’ on compute/render farms. You cannot run a batch license interactively, and you cannot run an interactive license in batch mode.

Contact [email protected] and we can discuss your needs with you. Remember, we offer monthly pricing so that you can scale according to your requirements.

License validation needs to access the internet, which is required for node-locked licenses. For floating licenses, the client machines do not need to have internet access - just the license server. Please refer to our documentation for further guidance.

Yes, you can contact us to let us know you need to change your license to a different machine. Contact [email protected] and we can handle this.

Contact [email protected] for studio enquiries.

Contact [email protected] for site license enquiries.

Customers purchase through our website, which uses Stripe to handle payments and subscriptions. For large studios, please contact us to discuss.

Yes, we offer monthly licensing options. Please check out our Try|Buy page for more information.

Nothing, we stop charging you and your software license will run out at your renewal date. You will not lose access to any of the tools or projects you’ve created, but if you want to keep using AdonisFX or Shift, you will need to renew your subscription.

Yes, students and educators from accredited institutions can request educational licenses. Please contact us and we will get you set up.

Please check out our documentation pages for information on system requirements.

Please check out our documentation pages for information on system requirements.

Node-locked licenses will run on virtual machines. For floating licenses, you will need to contact [email protected]

Clients will continue to run until their next scheduled license check, so you should be fine. If you continue to have server issues, you should contact [email protected]

Please check out our documentation pages for information on supported applications and platforms.

We provide email support to evaluation, Indie and Pro customers. For Enterprise customers, we can discuss additional support options.

For evaluation, Indie, and Pro licenses we respond as quickly as we can and aim to reply within one business day of a query. For Enterprise licenses we can discuss production support and other needs.

Yes - you can find it here.

Yes, we provide training to studios as a consulting service. Contact [email protected] if you would like to find out more.

Yes, we provide consulting services. Please contact [email protected] if you would like to find out more.

We love getting feedback and incorporating it back into the product. Beyond that, we need to understand the requirement and if it makes sense for us to implement. We can also discuss consulting services if it’s something that falls outside of our roadmap.

No, this isn’t a service we can provide.

Please get in touch using the contact form.

No, but this is something we might do in the future!

No, Inbibo develops closed-source products and cannot accept external contributions.

Please get in touch using the contact form.

It varies by product and isn’t something that can be answered simply. Please read the EULA for the relevant product here as we have specific clauses that cover AI & ML use.

Please contact [email protected] to discuss your situation.

Licenses can continue to be used, but you should contact [email protected] to change subscription information.

We don’t provide partial refunds for software licenses.

All our product EULAs can be found here.

You can find our EULAs and all other publicly available legal documents on our Legal page.

No - for Enterprise customers it might be more efficient to make a multi-year agreement, but customers are generally fine with Monthly or Yearly subscriptions.

Please contact [email protected] with details of your license, product, platform and any other relevant information and we will help you out.

Please contact [email protected] with details of your license, product, platform and any other relevant information and we will help you out.

Please contact [email protected] with details of your license, product, platform and any other relevant information and we will help you out.

Yes, they are independent products.

Yes, all previous versions are available on our Downloads page.

Yes, students and educators from accredited institutions can request educational licenses. Please contact us and we will get you set up.

All our product EULAs can be found here.

You cannot use educational licenses for commercial purposes.

We love seeing our community making and sharing content. If it’s something you think we can/should promote through our channels, please contact [email protected] and let us know.